Question 1

Is OpdNest suitable for a single-doctor clinic in a Tier 2 / Tier 3 city?

Accepted Answer

Yes — OpdNest was designed from day one for small clinics and independent doctors in smaller cities. The Starter plan starts at just ₹399/month and only takes a couple of hours to learn.

Question 2

How long does it take to set up?

Accepted Answer

Most clinics go live within the same day. Our team helps you import your patient list, set up your letterhead and train your staff over a single video call.

Question 3

Does my staff need technical training?

Accepted Answer

No. OpdNest is built to be as simple as WhatsApp. Receptionists and assistants typically learn the daily workflows in under 30 minutes.

Question 4

Can I send appointment reminders on WhatsApp?

Accepted Answer

Yes. OpdNest supports both WhatsApp Cloud API and WhatsApp Web for appointment confirmations, reminders, follow-ups and marketing campaigns.

Question 5

Are invoices GST-compliant?

Accepted Answer

Yes. Invoices include GST/SAC, tax breakdowns, sequential numbering and can be exported to Excel/CSV for your chartered accountant.

Question 6

Where is patient data stored? Is it secure?

Accepted Answer

Patient data is stored on secure servers in India with daily backups and encrypted at rest. Access is controlled by role-based permissions and a full audit log.

Question 7

Can I use OpdNest on my phone?

Accepted Answer

Yes. OpdNest is mobile-first and works on any phone, tablet or laptop browser — even on a low-end device with a slow connection.

Question 8

Does OpdNest support CGHS and other government health schemes?

Accepted Answer

Yes. OpdNest ships with CGHS, PM-JAY (Ayushman Bharat), ABHA health IDs and ABDM consent built in, and you can add any state scheme yourself. You can enrol patients, verify cards, capture ABDM consent, and track reimbursement claims from draft right through to payment — with scheme-wise revenue reports.

Question 9

What is MiRA, and is my clinic's data safe with the AI assistant?

Accepted Answer

MiRA is our built-in AI assistant (Medical Intelligence & Response Assistant). It works in Hindi and English to summarise patient history, find pending payments, explain features and draft prescriptions or notes for the doctor to review. MiRA only ever accesses data a staff member is already permitted to see, logs its actions for audit, and never finalises a clinical document on its own — every AI-drafted Rx or note is marked 'Doctor Review Required'. It's an optional module your clinic can switch on or off.

Question 10

Do you support multiple branches?

Accepted Answer

Yes. The Clinic Plus plan supports unlimited branches with per-branch reports, staff scoping and consolidated dashboards.

Question 11

What if I want to cancel?

Accepted Answer

Cancel any time — no lock-in. You can export your data anytime as CSV/Excel before leaving.

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